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Terms of Use

Updated: August 2026

Welcome to Kulturalism. This website is operated by Kulturalism CIC, a community interest company registered in England and Wales (company number 14675264, registered office 124 City Road, London EC1V 2NX). We are a non-profit social enterprise with an asset lock: all surplus is reinvested in our work.

By using this website you accept these terms in full. If you do not agree with them, please do not use the site. You must be at least 13 to use this website, and by using it you confirm that you are. If you are under 18, please check with a parent or guardian before buying from our shop.

Using this website

You may view, download and print pages from this website for your own personal, educational or non-commercial community use, through a standard web browser. All other use is governed by our Copyright & Trade Marks policy.

What you must not do

You must not:

→ use the website unlawfully, fraudulently, or for any harmful purpose
→ damage, hack, tamper with, or test the security of the website
→ introduce any virus, malware or other harmful material
→ scrape, data-mine, harvest or systematically extract content, or access the site by any automated means, except for legitimate search-engine indexing
→ use any content from this website to train or develop an AI model or dataset without our written licence
→ use anything collected from this website to contact or market to any person
→ do anything that disrupts the normal working of the website

You must ensure that any information you give us through the site is true, accurate and not misleading.

Content and accuracy

Our content is published for education and public interest only. It is not legal advice and must not be relied on as advice on any individual case. See our Legal & Public Interest Disclaimer.

The law changes, and we make no guarantee that the website is error-free or fully up to date. We may alter, suspend or discontinue any part of the website at any time without notice.

Sending us your story

If you send us a letter or message, you keep ownership of what you have written.

By giving us permission to publish it, you allow us to reproduce it on our website and in our publications, and to edit it for length, clarity, and to protect identities. You can withdraw that permission at any time.

We are under no obligation to publish anything we receive, and we may decline without giving a reason. Sending something to us does not mean it will appear.

We do not publish letters from anyone under 18.

Purchases and refunds

Our handbooks are supplied as digital PDF downloads; you will need a browser or reader capable of opening a PDF. Because these are digital downloads, once the download link has been opened the product is treated as used and is non-refundable, save for your statutory rights. Full terms are in our Refund Policy.

Third-party links and public-sector material

This website links to external sites, including GOV.UK, for information. We are not responsible for the content of any external site. Public-sector information reproduced on this website is used under the Open Government Licence v3.0 and credited accordingly. We do not own the copyright in that material.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Otherwise, to the extent permitted by law, Kulturalism CIC is not liable for any loss or damage — direct, indirect or consequential — arising from your use of, or inability to use, this website or any material on it, including any of our handbooks, blogs or information sheets. We are not liable for events beyond our reasonable control.

Breach

If you breach these terms, we may warn you, suspend or block your access to the website, or take legal action.

General

These terms, together with our Privacy Policy, are the entire agreement between us regarding your use of the website. We may revise them from time to time; the version published on this page is the version that applies. If any provision is found unenforceable, the rest continue in effect. We may transfer our rights and obligations under these terms; you may not transfer yours without our consent. These terms do not create any right enforceable by a third party.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Complaints Policy

We want to know when we get something wrong.

What you can complain about

Anything we've published, how we've handled a letter or message you sent us, or the way we've dealt with you.

How to complain

Email info@kulturalism.org, or write to Kulturalism CIC, 124 City Road, London EC1V 2NX. Tell us what happened and what you'd like us to do about it.

What happens next

We'll acknowledge your complaint within five working days and respond in full within one month. Complaints are handled by our Director.

If you're still unhappy

Write to us again and say so. We'll look at it a second time. If your complaint is about how we've handled your personal data, you can also contact the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Contact us

 

Kulturalism CIC · Company number 14675264124

City Road, London EC1V 2NX

info@kulturalism.org

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