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Privacy Policy

​We are committed to safeguarding the privacy of our website visitors, service users, individual customers, and customer personnel. This privacy policy explains how we collect, use, and protect your personal data. By using our website and services, you consent to the practices outlined below.

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The Personal Data We Collect

We collect various categories of personal data to enhance your experience and provide our services. The types of data we collect include:

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  • Contact Data: Includes name, email address, telephone number, postal address, and social media account identifiers.

  • Account Data: Contains account identifier, name, email address, business name, account creation and modification dates, website settings, and marketing preferences.

  • Customer Relationship Data: Comprises name, business name, job title or role, contact details, and classification/categorization within our customer relationship management system.

  • Transaction Data: Encompasses information related to purchases of goods and/or services, such as name, contact details, payment details, and transaction details.

  • Communication Data: Covers the content and metadata of communications sent or received through our website's contact forms.

  • Usage Data: Involves IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.

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Purposes of Processing and Legal Bases

We process your personal data for specific purposes and rely on legal bases for processing:

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  • Operations: To operate our website, fulfill orders, provide services, generate invoices, and handle credit control. Legal basis: Our legitimate interests in administering our website and business.

  • Relationships and Communications: To manage relationships, provide support services, and handle complaints. Legal basis: Our legitimate interests in maintaining relationships, enabling service usage, and administering our business.

  • Personalization: To personalize content and advertisements on our website and services. Legal basis: Our legitimate interests in offering the best experience to our users.

  • Direct Marketing: To send marketing communications by email, SMS, post, fax, and/or telephone. Legal basis: Our legitimate interests in promoting our business.

  • Record Keeping: To create and maintain databases and business records. Legal basis: Our legitimate interests in running our business effectively.

  • Security: To prevent fraud and other criminal activities and protect our website, services, and business. Legal basis: Our legitimate interests in safeguarding our business and others.

  • Legal Claims and Compliance: To establish, exercise, or defend legal claims and comply with legal obligations. Legal basis: Our legitimate interests and legal obligations.

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Providing Your Personal Data to Others

We may share your personal data with specific entities, such as hosting service providers, payment service providers (e.g., PayPal), and competent authorities where required by law.

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Data Retention

We retain your personal data for specific periods depending on the purpose of processing, ranging from 12 months to an extended period if necessary.

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Security of Personal Data

We employ technical and organizational measures to safeguard your personal data. However, please note that data transmission over the internet is inherently insecure, and we cannot guarantee complete security.

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Your Rights

Under data protection law, you have the following rights:

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  • Access: Request copies of your personal data.

  • Rectification: Ask us to correct inaccurate or incomplete personal data.

  • Erasure: Request the erasure of your personal data in certain circumstances.

  • Restriction: Ask us to restrict the processing of your personal data.

  • Object: Object to the processing of your personal data.

  • Data Portability: Request the transfer of your personal data to another organization.

  • Complaint: Lodge a complaint with a supervisory authority.

  • Withdraw Consent: If the legal basis is consent, you can withdraw it at any time.

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Third-Party Websites

Our website may contain hyperlinks to third-party websites, and their privacy policies may differ from ours. We are not responsible for the privacy policies and practices of such websites.

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Personal Data of Children

Kulturalism’s services, including our website and interactive features, are designed for individuals aged 13 and above, in compliance with UK GDPR regulations on data protection and online privacy. However, some educational materials, such as the Knife Crime Handbook, are recommended for readers aged 15+ due to mature themes. Some educational materials, such as the Sexual Offences Handbook, are recommended for readers aged 16+ due to sensitive themes including sexual violence, grooming, and legal proceedings.
We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will promptly delete it.

For users aged 13-16, we ensure that personal data is processed with extra safeguards in accordance with UK GDPR. If you are a parent or guardian and have concerns about how we process your child's data, please contact us at info@kulturalism.org.

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​​​Updating Information

Please inform us if the personal information we hold about you needs correction or updating.

For any questions or concerns regarding this privacy policy or your personal data, please contact us at info@kulturalism.org.

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